03-23-2013 10:45 PM
just got a Z 10 like a week ago but today when I tried my headphone as usually do sound only came from one side left. when I got it , was working absolutely fine but now its not. I have tried couple headphones but its STILL THE SAME ISSUE. I NEED HELP THANKS
03-24-2013 11:24 AM
I hope this is not insulting, but are you sure it is fully seated?
I used mine the first time yesterday and it was amazingly rough to insert.
Even after I had re-pushed it once I still had to force it that last 16th of an inch a second time.
03-24-2013 10:35 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
What version of BlackBerry 10 software are you using? Go to Settings>About. Also since you stated it is happening to a couple of headphones, I would suggest contacting your network service provider for an exchange as it could be a hardware related issue.
Let me know if you have any more questions.
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