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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎10-14-2013
My Device: Z10
My Carrier: Rogers

help my z10 wont turn on

I was on my z10 and all of a sudden the screen went black and now it wont turn on at all. I have tried leaving the battery out for a few minutes. red light blinks but that is all. i tried going into the bbm link and restore but it no longer sees my bb. Help i need my phone.

Contributor
Posts: 25
Registered: ‎11-10-2013
My Device: z10 stl100-1
My Carrier: airtel

Re: help my z10 wont turn on

Hi, Try using this
http://us.blackberry.com/software/smartphones/update/blackberry10-os.html to update the software.
although using this process your device will come up but it will again show this problem. I am having same problem, display dims and goes completely blank. perfoming reboot or hard reboot does not solve the problem. hope this solves this problem for time being
Contributor
Posts: 25
Registered: ‎09-18-2013
My Device: z10
My Carrier: Entel Chile

Re: help my z10 wont turn on

I have thesame issue, I checked the phone in the morning and the screen was black, it doesn't turn on and when I try to reload the software, it goes through the whole process, but it just doesn't work anymore.

Contributor
Posts: 25
Registered: ‎11-10-2013
My Device: z10 stl100-1
My Carrier: airtel

Re: help my z10 wont turn on

I been having this problem for some time and don't suppose there is any solution available.
Reload a fresh OS into the device, and don't load your back up. I'm suspecting the back up data image has some problem.
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Contributor
Posts: 25
Registered: ‎11-10-2013
My Device: z10 stl100-1
My Carrier: airtel

Re: help my z10 wont turn on

To load fresh OS you may have to try multiple times...updating through website IE works best. let me know how it goes.