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Trusted Contributor
Posts: 116
Registered: ‎02-06-2013
My Device: Z10
My Carrier: Sasktel

html emails and tweet issues

Sometimes my HTML emails and tweets come thru with all the HTML coding.

Anyone know Why? 

Do I need to change a setting somewhere?

 

Here is a sample....

 

 

<html>Bleus. Denim. UNTTLD. <a style='font-weight:normal;color:rgb(36, 119, 179);' href="#SMM">#SMM</a> <a style='font-weight:normal;color:rgb(36, 119, 179);' href="<a style='font-weight:normal;color:rgb(36, 119, 179);' href="@Target">@Target</a>_ca"><a style='font-weight:normal;color:rgb(36, 119, 179);' href="@Target">@Target</a>_ca</a> <a style='font-weight:normal;color:rgb(36, 119, 179);' href="@Target">@Target</a> <a style='font-weight:normal;color:rgb(36, 119, 179);' href="@Target">@Target</a>_fr <a style='font-weight:normal;color:rgb(36, 119, 179);' href="#25magasins">#25magasins</a> #25000$ <a style='font-weight:normal;color:rgb(36, 119, 179);' href='http://vine.co/v/bnUdhr7tTYH'>vine.co/v/bnUdhr7tTYH</a> -- District Montréal @DistrictMtl</html>

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: html emails and tweet issues

Hello carlal,

 

To better assist you I have a couple questions:

Is this happening with random email and tweets or with the same people?

Are these emails and tweets in a different language than the language set on the BlackBerry smartphone?

 

Thanks.

-HB

 

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Trusted Contributor
Posts: 116
Registered: ‎02-06-2013
My Device: Z10
My Carrier: Sasktel

Re: html emails and tweet issues

The emails and tweets are from the same people.
They are written in the same language as the BlackBerry
Regular Contributor
Posts: 50
Registered: ‎02-18-2013
My Device: z10
My Carrier: Du

Re: html emails and tweet issues

i have the same issue which started after i updated thew z10 software, whenever i send any email from the blackberry, it replaces some letters with "=" and it includes a long encoding string at the end of the email, which is really bad as i use my z10 for work emails. we need a solution here please.

 

thanks,

Forums Advisor III
Posts: 1,036
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Rogers

Re: html emails and tweet issues

Not sure about the tweets, but the send email issue is found in this thread:
http://supportforums.blackberry.com/t5/BlackBerry-Z10/Z10-encoding-issue-in-outgoing-email/td-p/2212...
-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it. Smiley Happy
Regular Contributor
Posts: 50
Registered: ‎02-18-2013
My Device: z10
My Carrier: Du

Re: html emails and tweet issues

Drewread, I tried doing whatever was mentioned in that thread, but it didn't work
Forums Advisor III
Posts: 1,036
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Rogers

Re: html emails and tweet issues

Merely suggesting that the discussion is already ongoing and that maybe using the larger thread might be the way to go rather than starting another thread.

Have you all called your carrier's Blackberry trained support teams and reported the issue to them, and been escalated to Blackberry support if the carrier team weren't able to help you?
-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it. Smiley Happy
Trusted Contributor
Posts: 116
Registered: ‎02-06-2013
My Device: Z10
My Carrier: Sasktel

Re: html emails and tweet issues

I contacted both my carrier and BlackBerry support. Neither had an answer and said they'd investigate. I have not heard back from either.
Forums Advisor III
Posts: 1,036
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Rogers

Re: html emails and tweet issues

Did they give you a ticket number? If so you can call back in and ask for a status update.
-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it. Smiley Happy
Trusted Contributor
Posts: 116
Registered: ‎02-06-2013
My Device: Z10
My Carrier: Sasktel

Re: html emails and tweet issues

Nope.