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BlackBerry® Z10

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Forums Advisor III
Posts: 1,036
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Rogers

Re: html emails and tweet issues

When dealing with any support (for any company) always write down a ticket number, and the employee's name.. gives them a bit more incentive to be attentive Smiley Wink

If you don't have a ticket number then it possibly wasn't logged into the tracking system, so I'd give them a call back and try again.

It is important that when you call your carrier that you select the options or specifically ask to be connected to the carrier's Blackberry support team. They have special training from Blackberry and understand the escalation procedure. Smiley Happy
-: DrewRead :-
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