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BlackBerry® Z10

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New Member
Posts: 3
Registered: ‎12-05-2012
My Device: BB 10 Alph
My Carrier: UAE Etisalat

installing paid apps is not working

Dear All,
 
I paid  few times to install the ring tone app " Message ringtone " from my BB10 app store and did not work.
 
 My card was charged few time with out installing.
 
Any advise ?
 
 
 
Ziad
 
 
 

 

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: installing paid apps is not working

Hey alshobaki1,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Do you get any specific errors when trying to install the application?  Also if you go into My World is the paid application listed there?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Member
Posts: 3
Registered: ‎12-05-2012
My Device: BB 10 Alph
My Carrier: UAE Etisalat

Re: installing paid apps is not working

Yes it was showing error but not sure from what.
Yes the app was listed and I emailed the company check it out :

Sorry but we can't process refunds. What you need to do is contact BlackBerry world for the refunds. 
www.toysoft.ca
http://twitter.com/toysoft

Sent from my BlackBerry 10 smartphone.

From: Ziad Alshobaki
Sent: Thursday, May 9, 2013 12:28 PM
To: support
Subject: Re: Not working

Yes, it's not installing..! 

I will try one more time. 



Z

Sent from my BlackBerry 10 smartphone.
From: support
Sent: Thursday, May 9, 2013 22:26
To: Ziad Alshobaki
Subject: Re: Not working

Hi

You mean the app doesn't install? 

Can you please reset your BlackBerry and run BlackBerry world again and see if you can reinstall?
www.toysoft.ca
http://twitter.com/toysoft

Sent from my BlackBerry 10 smartphone.

From: Ziad Alshobaki
Sent: Thursday, May 9, 2013 12:24 PM
To: support@toysoft.ca
Subject: Not working


Dear Sir,

I paid  few times to  download the ring tone app from my BB10 app store and did not work.

My card number ends with 1185. 

Please Advice. 

Alshobaki Ziad 



Sent from my BlackBerry 10 smartphone.