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BlackBerry® Z10

New Contributor
Posts: 3
Registered: ‎03-12-2013
My Device: blackberr z10
My Carrier: MTN

internal speakers not functioning

my blackberry z10 internal speaker is not woring during call. i rely on the speaker phone. how can i resolve this issue.i have adjusted call volume and done treble/bass bosst. still not working. Its brand new phone 

Forums Advisor I
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb
My Carrier: Bell

Re: internal speakers not functioning

From the very first time you turned on you z10, was the speaker not working or after using it for a while? If it was working, you might have a 3rd party app that might be locking it. I am guessing you have done a battery pull and still not working. You also might consider doing a factory restore. After the restore if its not working then you have a defective device.