01-29-2014 09:05 AM
Hello, this is my first time here,please be patient if I don't state things completely enough:-)
I got the update 10.2.1.537 for my Z10 last evening and since then, I have been unable to use the keyboard function. I type but nothing appears in any application. Luckily, the dialpad for the phone works. I have tried shutting off the phone and removing the battery, but that has not helped.
I appreciate any assistance anyone can give me !
Thank you all. Cherry
Solved! Go to Solution.
01-29-2014 09:18 AM
01-29-2014 09:20 AM
Welcome to the forums, don't worry we are all friendly here, it's the CrackBerry forums where they will rip you apart for not being an expert on everything BlackBerry.
Are you saying the virtual keyboard doesn't appear or that the keyboard appears but on pressing a key nothing happens?
01-29-2014 09:58 AM
01-29-2014 10:39 AM
01-29-2014 12:45 PM
I did the backup on my PC but the phone will not let me do a security wipe as it requires that you type in "blackberry" to confirm the deletion, which of course, it will not show any typed items :-(