Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
New Contributor
Posts: 2
Registered: ‎02-03-2014
My Device: Blackberry Z10 STL-100
My Carrier: SMART

latest OS update didnt work. Help..

My BB Z10 encountered "fatal system error" already got the latest OS reload to have my Z10 work but after the reboot, it will still shut down and turn-off..

 

Do you have any idea guys before i will go to our accredited service center here in the Philippines?

 

Appreciate your response.

 

Thank you.

 

 

Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: latest OS update didnt work. Help..

How far into the reboot will it get before shutting down?

 

Can you try removing the SIM card and Media card, remove the battery and only reinsert the battery to see if it fully reboots and remains running?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
New Contributor
Posts: 2
Registered: ‎02-03-2014
My Device: Blackberry Z10 STL-100
My Carrier: SMART

Re: latest OS update didnt work. Help..

I did your instruction. The reboot goes up to 100%. Another screen window appreared "Software Update" with initializing "Checking for updates" then shuts down again.. Smiley Sad