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BlackBerry® Z10

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New Contributor
Posts: 6
Registered: ‎02-18-2013
My Device: z10
My Carrier: orange

link freezes when trying to restore

hi there,

 

I did a full back up of my phone and updated the software

 

everything went as planned

 

phone started

 

when i try to do the restore it keeps failing saying communication lost as it is about to start the restore (after saying preparing for restore)

 

i tried 2 computers and older backup files

 

i tried to restore sections of the backup 

 

i did a devide wipe and reinstalled the software

 

i installed older veriosn of the os

 

all the same error

 

anyone else having this problem?

 

maybe its the link software acting up? 

Highlighted
New Contributor
Posts: 6
Registered: ‎02-18-2013
My Device: z10
My Carrier: orange

Re: link freezes when trying to restore

now when i try to restore my data my phone restarts! wtf is going on