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BlackBerry® Z10

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New Contributor
Posts: 6
Registered: ‎02-18-2013
My Device: z10
My Carrier: orange

link freezes when trying to restore

hi there,


I did a full back up of my phone and updated the software


everything went as planned


phone started


when i try to do the restore it keeps failing saying communication lost as it is about to start the restore (after saying preparing for restore)


i tried 2 computers and older backup files


i tried to restore sections of the backup 


i did a devide wipe and reinstalled the software


i installed older veriosn of the os


all the same error


anyone else having this problem?


maybe its the link software acting up? 

New Contributor
Posts: 6
Registered: ‎02-18-2013
My Device: z10
My Carrier: orange

Re: link freezes when trying to restore

now when i try to restore my data my phone restarts! wtf is going on