Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 7
Registered: ‎02-09-2013
My Device: z10
My Carrier: Koodo

link won't back up... receive error all the time

I keep getting this error everytime i conect to bb link. error is:  (There could have been a problem with the device or connection during the backup verify that the device is turned on and connected. )  The whole time it is connected via usb and I it syncs my music usually no problem....I can even see the onboard memory and sd card as seperate drives in my computer and can access and view files no problem.  I tried everything, unistalling link, rebooting computer and phone, disabling firewall and virus checkers, but nothing works.  It's very frustrating not being able to back up.  I am using windows 7 and I have a the windows firewall running, and avast antivirus but it does the same thing on or off.  I have been trying to solve this for  a week now.  Please help!!!!! Thank you Michel

New Contributor
Posts: 7
Registered: ‎02-09-2013
My Device: z10
My Carrier: Koodo

Re: link won't back up... receive error all the time

A side note.....I tried doing the same thing with my mac OS 10.6.8...it states connection problem every time saying that make sure the device is turned on and connected.
Contributor
Posts: 12
Registered: ‎02-08-2013
My Device: z10
My Carrier: Rogers

Re: link won't back up... receive error all the time

Same problem.... ahve got it to connect over Wifi, but never USB. But also can't backup either... not a great implementation.