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BlackBerry® Z10

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New Contributor
Posts: 7
Registered: ‎07-31-2013
My Device: blackberry z10
My Carrier: ee

lost text messages

hi

i updated my blackberry z10 and for some  reason i have lost all my texts messages which i am not happy about . i still have got photos , e-mails and facebook messages . i was not told that my messages would be deleted when  i updated this has never happened before when i have updated  . some of these messages are very important . please can anyone help . my ee provider can not help .

Posts: 96,050
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: lost text messages

Have you made a previous backup of your Z10, using the Link software?



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New Contributor
Posts: 7
Registered: ‎07-31-2013
My Device: blackberry z10
My Carrier: ee

Re: lost text messages

Yes I have  backdated before but looking at blackberry link there is not one syncing messages , there is one for photos ,videos and music . so if i cant sync how can i save them .

Posts: 96,050
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: lost text messages

Use the RESTORE DATA function, and restore your backup.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎07-31-2013
My Device: blackberry z10
My Carrier: ee

Re: lost text messages

Have tried that it has not worked . Next time I am not going to update if I loose text messages which are important  to me

New Contributor
Posts: 7
Registered: ‎07-31-2013
My Device: blackberry z10
My Carrier: ee

Re: lost text messages

Also not happy that I can not talk to anyone  from blackberry who might be able to  help .

Posts: 96,050
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: lost text messages

Call ee and ask them to escalate the issue to BlackBerry's tier two technical support team.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 19
Registered: ‎07-31-2013
My Device: q10
My Carrier: 02

Re: lost text messages

Most other providers i.e. Apple iphone warn you to back up your handset before updating the software - Blackberry doesn't and I've lost all my important text messages as well - not happy. This is basic "bread and butter" stuff that Blackberry/RIM should be getting right - its not rocket science for them.
New Contributor
Posts: 7
Registered: ‎07-31-2013
My Device: blackberry z10
My Carrier: ee

Re: lost text messages

I phone ee and the man said I should always back up my phone before updating. There is no way of getting my texts back. Can't understand why I have got everything else but not them.
Contributor
Posts: 19
Registered: ‎07-31-2013
My Device: q10
My Carrier: 02

Re: lost text messages

Its not good enough, Ive lost lots of very important work information. iphone and others warn you to backup before updating OS, Blackberry should have done the same. I didnt know this evenings OS update was a major replacememt of the OS that would delete my data, I thought it was just a small update.