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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎05-23-2014
My Device: Z10
My Carrier: Airtel

mp4 videos

I bought my Blackberyy Z10 phone last week and it doesn't play any mp4 videos where as everywhere it's written that it supports this format. Could you please help me out with this issue.

Regular Contributor
Posts: 55
Registered: ‎05-16-2014
My Device: I'm not blackberry user
My Carrier: I'm not blackberry user

Re: mp4 videos

Hi,

 

which media player currenty are you using?

 

mp4 file from the Z10 does play OK on Windows Media Player. It's the video that doesn't. mp4 files from other sources play OK using Windows media Player. try another source

 

Thanks

Techvedic

Forums Veteran I
Posts: 1,861
Registered: ‎12-23-2013
My Device: Z30, Z10
My Carrier: Vodacom

Re: mp4 videos


jaidevsingh wrote:

I bought my Blackberyy Z10 phone last week and it doesn't play any mp4 videos where as everywhere it's written that it supports this format. Could you please help me out with this issue.


The Z10 has no problem playing Mpeg-4 (MP4).

New Contributor
Posts: 3
Registered: ‎05-23-2014
My Device: Z10
My Carrier: Airtel

Re: mp4 videos

i'm using the media player which comes installed with the phone. How do i install Windows Media Player on my phone?

Forums Veteran I
Posts: 1,861
Registered: ‎12-23-2013
My Device: Z30, Z10
My Carrier: Vodacom

Re: mp4 videos

[ Edited ]

jaidevsingh wrote:

i'm using the media player which comes installed with the phone. How do i install Windows Media Player on my phone?


You can't, the default player plays MP4.

Are your MP4's from iTunes ?.

Recommendations for optimal local playback:

Container - MP4

Video codec - H.264 High Profile @ 720p

Audio codec - AAC LC Stereo 5.1

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New Contributor
Posts: 3
Registered: ‎05-23-2014
My Device: Z10
My Carrier: Airtel

Re: mp4 videos

No I got this video from a Samsung phone and the video was recorded on that phone too.