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New Contributor
Posts: 8
Registered: ‎05-16-2013
My Device: z10
My Carrier: zein

my BB z10 send every SMS twice!

after updated my z10 blackberry with 10.1.0.273 software I face problem with the SMS,, it sends every SMS twice!  and chages me twice. how I can solve this problem please?

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: my BB z10 send every SMS twice!

Hi koka,

 

Sorry to hear you're having an issue with your SMS.

 

Do you see 2 sent messages in your Text Messages or does the recipient inform you they received the same message twice?

 

Does this happen with all send SMS or to a specific contact?

 

Do you receive duplicate SMS?

 

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
Posts: 8
Registered: ‎05-16-2013
My Device: z10
My Carrier: zein

Re: my BB z10 send every SMS twice!

Hi hmthepirate,

 

 

Do you see 2 sent messages in your Text Messages or does the recipient inform you they received the same message twice?

 

I see one message but the recipient informed me  they received the same message twice

 

 

Does this happen with all send SMS or to a specific contact?

 

to my husband only! I put his No. as a favorite contact. no other numbers in the favorite

 

Do you receive duplicate SMS? no.

 

 

Actually after you asked if all contacts or specific one received duplicate SMS I tried to send to my self & my friends and asked them,,they said they received one SMS only,, but my husband received it twice each time...

 

 


Do you have any idea why could this happen?

Thank you

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: my BB z10 send every SMS twice!

SMS is a carrier controlled feature not exclusive to BlackBerry smartphones.

 

Since this seems to be happening to one contact, it's recommended you call your mobile carrier to investigate.

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!