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BlackBerry® Z10

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Contributor
Posts: 16
Registered: ‎02-06-2013
My Device: z10
My Carrier: o2

my bb z10 screen just goes blank

Hi,

 

can anyone help me out, the screen of my Z10, just blanks out. then comes on after about 10-15 seconds.

i need help quick.

 

 

Posts: 94,189
Likes: 24,319
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my bb z10 screen just goes blank

What are you doing when you notice this "blanking out".

Is it black, or white?

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Contributor
Posts: 16
Registered: ‎02-06-2013
My Device: z10
My Carrier: o2

Re: my bb z10 screen just goes blank

Not one thing in particular, it happens even when I am taking a call, chatting on BlackBerry Messenger, sending a text and the screen goes black
Posts: 94,189
Likes: 24,319
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my bb z10 screen just goes blank

If you continue seeing this, it could be a hardware problem and you would want to contact your seller.

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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
Posts: 9
Registered: ‎09-23-2010
My Device: Not Specified

Re: my bb z10 screen just goes blank

Hi, I am having the same issue with my BlackBerry z10 too. I suspect it is a hardware problem as well, can you guess what the actual problem might be?
New Member
Posts: 643
Registered: ‎05-29-2011
My Device: BlacckBerry® Passport & PRIV
My Carrier: EE. UK

Re: my bb z10 screen just goes blank

Try reloading or updating the software via BlackBerry Link on a PC or Laptop. See if that helps.

Craig Ashcroft Elite UK
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New Contributor
Posts: 9
Registered: ‎09-23-2010
My Device: Not Specified

Re: my bb z10 screen just goes blank

I had reloaded the os, upgraded it as well but the problem persist.
Posts: 94,189
Likes: 24,319
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my bb z10 screen just goes blank

Yes, an OS reload is a good suggestion but since you've that and nothing was resolved, I'd also try either a new battery, OR place a folded piece of cut paper (or a business card) on top of the battery and place the back cover. See if it continues.

If so, as I said above it could be a hardware problem and you would want to contact your seller.
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code