Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
New Contributor
Posts: 4
Registered: ‎07-23-2013
My Device: Blackberry Z10
My Carrier: Vodafone PT

my blackberry z10 shuts down at 20% battery

[ Edited ]

i'm having this problem since 3 days ago. my mobile shutts down at 20% battery and i can't turn it on from the moment it shutts down..

what should i do?

 

these are the details of my phone:

Model Number: STL100-1

OS: Blackberry 10

Software Release: 10.1.0.273

OS Version: 10.1.0.1720

Build ID: 508730

 

thanks

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: my blackberry z10 shuts down at 20% battery

Good day

Welcome too BB forums

Try this method below Good Luck!

The on-device battery meter is off sync with the a the actual battery charge. Connect to your OEM wall outlet battery charger and while still connected and powered on, remove the battery a minute to reboot. After reboot leave to fully charge to 100%.
Thus will reset the false charge reading.
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my blackberry z10 shuts down at 20% battery

That sounds like a solution I have read before. Smiley Wink

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: my blackberry z10 shuts down at 20% battery


JSanders wrote:

That sounds like a solution I have read before. Smiley Wink


JSanders I got all of my solutions from you and the database I did give you credit on the posts on where I got the soloution from LMAO 

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my blackberry z10 shuts down at 20% battery

That's cool... Smiley Wink

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎07-23-2013
My Device: Blackberry Z10
My Carrier: Vodafone PT

Re: my blackberry z10 shuts down at 20% battery

i'm gonna try this. i'll tell you later if the problem is solved or not Smiley Wink

 

thanks Smiley Wink

New Contributor
Posts: 4
Registered: ‎07-23-2013
My Device: Blackberry Z10
My Carrier: Vodafone PT

Re: my blackberry z10 shuts down at 20% battery

I tried that and it started charging from 0%. Now it charges until 73% and stops charging... :s
Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my blackberry z10 shuts down at 20% battery

Do it a couple more times over the couple of days. Don't let it drain below 20-25%.
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎07-23-2013
My Device: Blackberry Z10
My Carrier: Vodafone PT

Re: my blackberry z10 shuts down at 20% battery

well, i tried that for the last month and now it stops charging at 80%
Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my blackberry z10 shuts down at 20% battery

Well, 80% is better than 73%  Smiley Wink

 

I know, not what you'd like to hear.

 

New battery time?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code