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BlackBerry® Z10


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New Contributor
Posts: 2
Registered: ‎02-26-2013
My Device: z10
My Carrier: telus

new z10. cant send bbm msg to couple contacts

I've got the new z10. I had everything from my old phone transfered over. I cann msg most BBM contacts except 2. One being my best friend. It's a pain. He can msg me, pin me. But I can't do the same to him. What is wrong? What can I do?
Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: new z10. cant send bbm msg to couple contacts

Hello chado85,

 

Welcome to the BlackBerry Support Community.

 

If you are able to send to other contacts successfully, I suspect the issue is not with your services and may just be an issue between you and this specific contact. As a test, try to delete the contact from your list, then re-add them and test messaging once again.

 

Let us know if you continue to experience this issue.

 

Thank you. 


-FB


 


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New Contributor
Posts: 2
Registered: ‎02-26-2013
My Device: z10
My Carrier: telus

Re: new z10. cant send bbm msg to couple contacts

We've tried it. Deleted each other and re-added each other using every method possible.( in putting pin, scanning bar code, tagging tapping). He can msg me and ping me but when I msg or ping him I instantly get a red "X"
Highlighted
Contributor
Posts: 42
Registered: ‎01-08-2011
My Device: BlackBerry Q10, Z10 and 64GB PlayBook
My Carrier: Bell Mobility

Re: new z10. cant send bbm msg to couple contacts

I'm running into exactly the same problem. My son and wife are my BBM contacts. I can send and receive successfully with my wife but only receive with my son. He has a Z10 and my wife a 9810 if that matters. Carrier is Bell Mobility.