02-20-2014 07:57 AM
My Z10 will not collect to LINK. I need to down load pictures taken on my device but i can't
I've re installed link but it's still not connecting.
I can't connect by wifi ether.
it's not the cable because the phone is still charging and it says it's connected it just can't load info.
i dont want to lose these pictures so i dont want to reset my device to factory settings
what can i do
02-20-2014 08:07 AM
go to device manager > network adapters > blackberry , uninstall driver. Disconnect the device while BB Link is on and then reconnect the device. The BB Link re-installed the driver and detected my device. It will ask for your device pin..