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BlackBerry® Z10

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New Contributor
Posts: 7
Registered: ‎02-20-2014
My Device: z10
My Carrier: 01584890333

not connecting to link

My Z10 will not collect to LINK. I need to down load pictures taken on my device but i can't

I've re installed link but it's still not connecting.

I can't connect by wifi ether.

it's not the cable because the phone is still charging and it says it's connected it just can't load info.

i dont want to lose these pictures so i dont want to reset my device to factory settings

what can i do

Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: not connecting to link

Hi.

 

go to device manager > network adapters > blackberry , uninstall driver. Disconnect the device while BB Link is on and then reconnect the device. The BB Link re-installed the driver and detected my device. It will ask for your device pin.. 

Please update the result after applied..

Thanks
New Contributor
Posts: 7
Registered: ‎02-20-2014
My Device: BlackBerry Q10 ,BlackBerry Torch 9860 , IPhone 4 CDMA , Samsung Galaxy Grand Duos

Re: not connecting to link

Hi.
You can also try a Battery Pullout or Restarting your Z10
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Forums Advisor III
Posts: 1,189
Registered: ‎01-05-2014
My Device: BlackBerry Passport - Z30 - Playbook - Finding Priv
My Carrier: Not Specified

Re: not connecting to link

Try a Battery Pullout - It mostly works

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New Contributor
Posts: 7
Registered: ‎02-20-2014
My Device: z10
My Carrier: 01584890333

Re: not connecting to link

tried it, didn;t work
New Contributor
Posts: 7
Registered: ‎02-20-2014
My Device: z10
My Carrier: 01584890333

Re: not connecting to link

didn;t work ether, did this before uninstalling the driver
Forums Advisor III
Posts: 1,189
Registered: ‎01-05-2014
My Device: BlackBerry Passport - Z30 - Playbook - Finding Priv
My Carrier: Not Specified

Re: not connecting to link

Ok then follow the steps sameer_it17 said

Regards Eree - Follow me on Twitter - Facebook - Google+

For more visit my Blog
New Contributor
Posts: 7
Registered: ‎02-20-2014
My Device: z10
My Carrier: 01584890333

Re: not connecting to link

tried that as well
New Contributor
Posts: 7
Registered: ‎02-20-2014
My Device: z10
My Carrier: 01584890333

Re: not connecting to link

it says it's connected but cannot communicate with device
Forums Advisor III
Posts: 1,189
Registered: ‎01-05-2014
My Device: BlackBerry Passport - Z30 - Playbook - Finding Priv
My Carrier: Not Specified

Re: not connecting to link

Via Wifi and Cable Both ?

Regards Eree - Follow me on Twitter - Facebook - Google+

For more visit my Blog