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BlackBerry® Z10

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New Contributor
Posts: 7
Registered: ‎07-03-2013
My Device: z10
My Carrier: TELKOMSEL

over 1100+ BBM Contacts PIN Missing when upgrading from 9780 to Z10

Hi

 

Please help, I've lost over 1100 BBM Contacts, when upgrading using the Blackberry User ID, and when I reload them on my old 9780, it's not there anymore, these contacts are so important, I collected them for sales for over a year's period, very market specific and high net worth individuals which are very hard to come by.

 

now I only got 75 contacts on my Z10

 

Chronologies

 

At the start, there was 12 categories consisting each 100 contacts on my 9780.

 

First I signed in with my blackberry id on my new Z10 and transferring data from the 9780 using Blackberry Link.

 

and then it doesnt work, there's only 75 contacts on my z10 (I've used a dakota with the blackberry id before which has BBM 7 installed, and then switched to iPhone when the Dakota was missing, I'm guessing the 75 contacts is from when I used the Dakota)

 

and then I wipe out my Z10 with factory reset, I installed BBM 7 on my 9780 in the hope to restore my contacts when it auto updates my blackberry ID.

 

again I login with BB ID to my Z10, still got 75 contacts on my Z10, I wipe it clean again.

 

then I decided I wanted to revert to an older version of BBM and use local backup on my 9780, so I deleted my BBM 7 from my 9780... and reinstalled it from the Blackberry World...

 

And then there was no contacts on my 9780 except for the 75 contacts.

 

Is there any way I can restore my 1100 BBM Contacts? I've always set back up remotely when using my 9780 with BBM 6.2

 

Thanks, really need it

New Contributor
Posts: 7
Registered: ‎07-03-2013
My Device: z10
My Carrier: TELKOMSEL

Re: over 1100+ BBM Contacts PIN Missing when upgrading from 9780 to Z10

BUMP once a day 

New Contributor
Posts: 7
Registered: ‎07-03-2013
My Device: z10
My Carrier: TELKOMSEL

Re: over 1100+ BBM Contacts PIN Missing when upgrading from 9780 to Z10

another bump since no reply

New Contributor
Posts: 7
Registered: ‎07-03-2013
My Device: z10
My Carrier: TELKOMSEL

Re: over 1100+ BBM Contacts PIN Missing when upgrading from 9780 to Z10

bump again still need this 1100 contact since it's one year's effort

New Contributor
Posts: 7
Registered: ‎07-03-2013
My Device: z10
My Carrier: TELKOMSEL

Re: over 1100+ BBM Contacts PIN Missing when upgrading from 9780 to Z10

bump again

New Contributor
Posts: 7
Registered: ‎07-03-2013
My Device: z10
My Carrier: TELKOMSEL

Re: over 1100+ BBM Contacts PIN Missing when upgrading from 9780 to Z10

meh, I guess nobody sees this yet

New Contributor
Posts: 7
Registered: ‎07-03-2013
My Device: z10
My Carrier: TELKOMSEL

Re: over 1100+ BBM Contacts PIN Missing when upgrading from 9780 to Z10

Bump, please help, really need it