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New Contributor
Posts: 2
Registered: ‎03-15-2013
My Device: z10
My Carrier: cell c

phone not starting

Hi

I got a Z10 that I did a security wipe which failed now the phone does not start up

tied to update the software to fix problem but blackberry link says  no updates available

tried using this site as well www.blackberry.com/updates. also says no updates available

Highlighted
Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: phone not starting

Hello rajan1

 

Welcome to the forums. 

 

Have a look at the following article which may help you out with your issue. 

 

BlackBerry 10 smartphone does not boot and displays a Phone with USB icon after an interrupted Secur...

 

Let us know how you make out and if you need any other help. 

 

 

-SR

 

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New Contributor
Posts: 2
Registered: ‎03-15-2013
My Device: z10
My Carrier: cell c

Re: phone not starting

Hi

Did try both ways

http://www.BlackBerry.com/updates

blackberry.com/blackberrylink.

both ways say no updates found