04-05-2013 09:08 AM
You've contracted with ATT (your mobile provider) for direct official support. Any issue they cannot resolve, you need to ask them to escalate you to BlackBerry techincal support and you will receive an incident number to track it.
So, call ATT for official support.
You have a great number of expert users in this forum from which you can ask and learn also.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code