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BlackBerry® Z10

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New Member
Posts: 2
Registered: ‎07-26-2014
My Device: z10
My Carrier: vodafone

picture password problem

[ Edited ]

Hi, i failed to get my picture password 5 times now it comes up "warning you have entered  an incorrect password 5 times.After 10 unsuccessful attempts your device data will be erased" then when ihit ok it goes to a screen with to continue enter "blackberry" but if i do this nothing happens it just keeps going round in a circle.It doesnt appear to be even asking me for a password at the moment just to type "blackberry" but when i do this nothing happens, help.

New Member
Posts: 2
Registered: ‎07-26-2014
My Device: z10
My Carrier: vodafone

Re: picture password problem

Ok figured it out, for anyone else with this problem you type blackberry and instead of pressing ok on the pop up keypad you tap the eye type symbol at the right of the dialoge box and you are then asked the device password which luckily i remembered.

Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: picture password problem

Hello!

Great to see that it has been resolved!Smiley Very Happy