Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

New Member
Posts: 1
Registered: ‎02-25-2013
My Device: Z10
My Carrier: Rogers

problem with bb id on Z10

After syncing my old BlackBerry Curve on my Z10, I get error 50500 when trying to access my BlackBerry I'D. I cannot use video chat, download apps- when I was able to before. Any ideas to fix this?
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: problem with bb id on Z10

Hello sunsdrum,


Welcome to the BlackBerry Support Community.


Do you know if you are connected to Wi-Fi when receiving this error message? If not, restart your BlackBerry Z10 smartphone and try connecting to Wi-Fi to see if you receive the same error message.


Let us know the results.


Thank you.



Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!

New Member
Posts: 1
Registered: ‎03-04-2013
My Device: Z10
My Carrier: Vodafone

Re: problem with bb id on Z10

Am having the same problem I am connected to both wifi plus 3G, I can sign in to my bb I'd online but I can't download any apps, when I switch on blackberry protect it just shows downloading nothing happens, when I go on settings and click on blackberry I'd it just keeps loading but doesn't load please help...