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BlackBerry® Z10

New Contributor
Posts: 2
Registered: ‎05-13-2013
My Device: Z10
My Carrier: Ufone
Accepted Solution


i'm trying to reload the OS on my Z10, but my laptop isn't reading the phone for some reason. i'm trying to reload it after taking out the battery but its not working 


Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: problem

Hi sahin,


Welcome to the BlackBerry Support Community.

To resolve this issue, I suggest trying the workaround steps in this KB article. "BlackBerry 10 smartphone does not boot and displays a Phone with USB icon after an interrupted Security Wipe" KB33480


Let me know if that helps.



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