03-24-2013 03:02 PM
03-24-2013 04:01 PM
03-24-2013 06:37 PM
Hi, Sorry your having this issue.. it is easily resolved. First this happens because if your transfering from a different type of phone, even if it is an older BB, or iPhone or what have you... the end result is what you have discribed. You have 3 different ways to resolve. If your upgrading from older BB, pending which OS, you can Bluetooth your contacts address numbers in matter of seconds. You can transfer using the Media card if you have on of those installed on your older phone..just copy those to your media card of the older phone and then take the media card and put in your Z10.. there are two other methods as well.. After you have transfered you may find you have 2 or 3 of the same contact name but each will have some different info, these can simply linked with the Z10 into One..
Here's a few place's you can go to do this yourself.. http://btsc.webapps.blackberry.com/btsc/microsites
Also check Crackberry dot com site.. They are dedicated to the BB world and have lots of help.. But in all I had the same experience as yourself.. But I did a little searching and found that it only took about 15 minutes or less to complete the task once I figured which way I wanted to do it.. I ended up using the Bluetooth method from my BB9810 os7 to my Z10.
Hope this helps.. Hang In There! It only gets better...!