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BlackBerry® Z10

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New Contributor
Posts: 8
Registered: ‎06-03-2013
My Device: Z10
My Carrier: Bell Canada

"blank" unknown album can't be deleted

A unknown album showed up out of nowhere in my pictures and contains "blank" pictures that look greyish and when you click on one it comes up black with no options like a normal picture. I've tried deleting the pictures individually and as an album with no luck. I've updated and restarted my phone and also deleted all of the pictures off my phone and they are still there.
Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: "blank" unknown album can't be deleted

have you tried using the "File Explorer" application ?
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New Contributor
Posts: 8
Registered: ‎06-03-2013
My Device: Z10
My Carrier: Bell Canada

Re: "blank" unknown album can't be deleted

I've looked through my file manager and they're not there and they do not show up when I connect it to my computer either.
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: "blank" unknown album can't be deleted

those are probably pictures from an Android app. For my case, it was the Amazon Kindle app.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 8
Registered: ‎06-03-2013
My Device: Z10
My Carrier: Bell Canada

Re: "blank" unknown album can't be deleted

Well I recently downloaded the Kindle app so it must be that, is there a way to remove them besides removing the app itself?
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: "blank" unknown album can't be deleted

I removed them indeed manually.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 8
Registered: ‎06-03-2013
My Device: Z10
My Carrier: Bell Canada

Re: "blank" unknown album can't be deleted

where did you find them? I looked through the android files and couldn't find them

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: "blank" unknown album can't be deleted

where do you see them currently?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 8
Registered: ‎06-03-2013
My Device: Z10
My Carrier: Bell Canada

Re: "blank" unknown album can't be deleted

In my regular pictures folder but i can't delete them from there
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: "blank" unknown album can't be deleted

why can't you? What happens exactly?



The search box on top-right of this page is your true friend, and the public Knowledge Base too: