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BlackBerry® Z10

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New Contributor
Posts: 5
Registered: ‎04-28-2013
My Device: Z10(white)
My Carrier: Verizon

Re: random restarts / reboots

Can you please fix this random reboots.... so annoying. I was just playing Six Guns and just like that BOOM!!!!! Reboot. This is not the first time, I got the Z10 on launch (white) from VZW and within hours of me diving into the OS the rebooting started. Please fix... life long blackberry fan
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New Contributor
Posts: 5
Registered: ‎04-28-2013
My Device: Z10(white)
My Carrier: Verizon

Re: random restarts / reboots

As I was posting in the random reboot forum about my Z10 shutting down guess what happen..... it reboots. come on guys you hear our cries were asking for your help. We stood by you and waited and waited and waited now you gave us this awesome device with this major flaw....... let's keep this relationship going, can you please fix it....
Posts: 94,163
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: random restarts / reboots

I don't think it is provider specific at all.

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Contributor
Posts: 32
Registered: ‎09-04-2009
My Device: Z10, Playbook 16GB

Re: random restarts / reboots

JSanders - You mentioned that you hadn't had a reboot since you reloaded the OS. Is this still the case? I am going to do it, if it helps.

 

Thanks,

 

Joe

Posts: 94,163
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: random restarts / reboots

No, that is not the case now. Sorry.

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
Posts: 32
Registered: ‎09-04-2009
My Device: Z10, Playbook 16GB

Re: random restarts / reboots

Thanks! No point in wiping it then. Smiley Sad
Contributor
Posts: 11
Registered: ‎04-25-2013
My Device: blackberry z10
My Carrier: tmobile

Re: random restarts / reboots

i've discovered something that seems to be working for me.  during the first week or so of ownership, there was a lot of learning the phone and playing with it... i remember not having problems with random reboots... then i started keeping wifi on all the time... i read somewhere that they designed it so leaving wifi on all the time doesn't hurt battery life... i gave that a try for about 2 weeks... and i believe that's where the problems started... i have now turned wifi off and not used wifi for 4 days straight without a random reboot... i'm going to keep it off for longer to see how this test turns out...

 

i remember back when i had my 9700, i had constant random reboots while on wifi at work... blackberry support/tech was never able to figure out why it kept rebooting... i went through i think 2 exchanges and each phone would randomly reboot... but only at work... i finally figured out that it was not only the wifi on the phone, but the particular router at work... for some reason it didn't like to communicate with the router at work, but had no problems with my router at home... 

 

anyway, i have no idea if this helps out anyone...

Contributor
Posts: 32
Registered: ‎04-09-2013
My Device: BB Z10
My Carrier: T-Mobile Germany

Re: random restarts / reboots

For me the reboots seem to be absolutely random. But my new device did not reboot as much as my old one. All in all it did 3 reboots in 1,5 weeks, mostly at night, so I will stick to the Z10 and wait for 10.1.. Smiley Happy

Contributor
Posts: 11
Registered: ‎04-25-2013
My Device: blackberry z10
My Carrier: tmobile

Re: random restarts / reboots

[ Edited ]

perhaps it's a combination of features being turned on...

 

i've also noticed with wifi off, it's been quicker to getting gps lock through apps such as waze.  maybe it's just a coincidence.

 

i have bluetooth on, nfc off (never use it), wifi (used to be on 24/7 now it's off)

 

 

Contributor
Posts: 32
Registered: ‎09-04-2009
My Device: Z10, Playbook 16GB

Re: random restarts / reboots

Originally, I believed that the re-boots were ONLY happening while connected to bluetooth in my car. That is the VAST majority of them. However, I have experiences two or three re-boots when not using bluetooth, and in each instance, I was connected to WiFi (two different locations)

 

They don't seem to be as frequent as they once were. Still trying to see a pattern, but none yet.