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BlackBerry® Z10

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Contributor
Posts: 17
Registered: ‎03-01-2013
My Device: Z10
My Carrier: etisalat
Accepted Solution

security wipe

hi- i did a security wipe as normaly i used to do with my other bb, but z10 when i did now its says to connect to a system a black screen with the icon but nothing works please help me what to do...

Forums Advisor I
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb
My Carrier: Bell

Re: security wipe

There are quite a few posts on this.. Try this solution. KB33480.

Contributor
Posts: 17
Registered: ‎03-01-2013
My Device: Z10
My Carrier: etisalat

Re: security wipe

it says fatal error

Forums Advisor I
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb
My Carrier: Bell

Re: security wipe

Contributor
Posts: 17
Registered: ‎03-01-2013
My Device: Z10
My Carrier: etisalat

Re: security wipe

thanks bro finally its live... thanks a million it was a simple process

Forums Advisor I
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb
My Carrier: Bell

Re: security wipe

Your welcome, glad to see you up and running. After a few days of learning curve, you are going to love the Z10. The first two days I struggled because it was new.. But now I love it.

Contributor
Posts: 17
Registered: ‎03-01-2013
My Device: Z10
My Carrier: etisalat

Re: security wipe

how do i transfer my contacts and calendar can you help me in ez steps

New Contributor
Posts: 2
Registered: ‎03-04-2013
My Device: Blackberry z10
My Carrier: Idea

Re: security wipe

It says access denied how do I solve this now plks help

Visitor
Posts: 1
Registered: ‎03-07-2013
My Device: 9900, 8900, Z10
My Carrier: Vodafone

Re: security wipe

So i had the same problem.. I've been frustrated for 3 days...

I tried..

- reloading the software using Blackberry Link... result: error or no updates available or cannot recognize device

- updating using Intenet Explorer --> www.blackberry.com/updates --> Fatal Error or no updates available

This issue made me even download FireFox for the first time in my life...... FF coudn't do the job either.....

 

I was about to give up... and then i saw my laptop.

 

I dont have blackberry link installed on my laptop. So i made sure that my blackberry z10 was fully charged.

I followed the workaround method --> http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB33480

 

Internet Explorer asked me to install the update plug-in and so i did..

I made sure my dead Z10 was on and showing the usb icon screen. Then i plugged it in, and switched it off..

This process was actually interrupted because Windows recognized a new device and tried to install the blackberry drivers....

 

The blackberry z10 was on but nothing was showing in the drop down list.. So i holded the power button to switch it off and then powered it back on... i saw the USB: UNKNOWN showing.. and a clicked it as fast as i could.

 

AND IT WORKEDDD !!!!

 

My tip would be, if you dont have a second computer, try uninstalling Blackberry Link and all drivers...

 

I hope this works for you as well..... 

Visitor
Posts: 1
Registered: ‎06-04-2013
My Device: blackberry
My Carrier: vodafone

Re: security wipe

[ Edited ]

Bro, please write this solution...i can't open this link! Thnx!

 

 

http://supportforums.blackberry.com/t5/Deleted-Posts-Board/Black-Screen-blinking-red-LED-Z10-not-wor...