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03-01-2013 02:58 AM
hi- i did a security wipe as normaly i used to do with my other bb, but z10 when i did now its says to connect to a system a black screen with the icon but nothing works please help me what to do...
Solved! Go to Solution.
03-07-2013 08:25 AM
So i had the same problem.. I've been frustrated for 3 days...
- reloading the software using Blackberry Link... result: error or no updates available or cannot recognize device
- updating using Intenet Explorer --> www.blackberry.com/updates --> Fatal Error or no updates available
This issue made me even download FireFox for the first time in my life...... FF coudn't do the job either.....
I was about to give up... and then i saw my laptop.
I dont have blackberry link installed on my laptop. So i made sure that my blackberry z10 was fully charged.
I followed the workaround method --> http://btsc.webapps.blackberry.com/btsc/viewdocume
Internet Explorer asked me to install the update plug-in and so i did..
I made sure my dead Z10 was on and showing the usb icon screen. Then i plugged it in, and switched it off..
This process was actually interrupted because Windows recognized a new device and tried to install the blackberry drivers....
The blackberry z10 was on but nothing was showing in the drop down list.. So i holded the power button to switch it off and then powered it back on... i saw the USB: UNKNOWN showing.. and a clicked it as fast as i could.
AND IT WORKEDDD !!!!
My tip would be, if you dont have a second computer, try uninstalling Blackberry Link and all drivers...
I hope this works for you as well.....
06-04-2013 02:05 PM - edited 06-04-2013 02:08 PM
Bro, please write this solution...i can't open this link! Thnx!