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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎09-07-2013
My Device: Z10
My Carrier: Idea

security wipe

Hi . 

ive got a little problem . i wanted to restore my Z10 , but i by mistakely security wiped it . so now i cant restart it . would you suggest me a help .

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: security wipe

Has the security wipe completed, finished now? What do you see on the screen?

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New Contributor
Posts: 2
Registered: ‎09-07-2013
My Device: Z10
My Carrier: Idea

Updation

hi J Sanders,

i actually restarted the phone while the wipe was on . then i connected the phone to the Blackberry link to update it to 10.1 . after updation the phones askng for a wifi connection to start . previously i was able to start the phone by canceling the registeration and do it afterwards . 

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Updation

Why don't you just go ahead and complete the wifi connection and setup?

 

I am confused about why you're doing this.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code