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BlackBerry® Z10

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Contributor
Posts: 24
Registered: ‎05-27-2013
My Device: z10 OS v 10.1.0.2312
My Carrier: vodafone ireland

small re-occurring bugs

some small bugs that i have been frustrated but can not seem to get a resolution. Smiley Sad

 

- payment options: i keep getting a message that "unable to complete update, please try again later. unable to connect to payment services". this is a recent issue that i thought would be fixed by buying an app, but it only fixed it for a day, then it came back. not sure what i can do.

 

- facebook post in hub: i posted a photo to a secure group that i am a member of, but when someone else (who is also a member of the secure group) posted a comment to that photo, i get a message "this post can not be loaded". odd. i can see the post if i iogin to facebook directly on my MAC but not if i try to view it through the facebook app.

 

- email address: for some reason, when i get a reply to emails i have sent, the sender's name does not appear, only their email address but when i click on 'view contact' in the hub, it links to the contact in my address book. 

 

Posts: 96,052
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: small re-occurring bugs


bbunyanngwiri wrote:

 

- payment options: i keep getting a message that "unable to complete update, please try again later. unable to connect to payment services". this is a recent issue that i thought would be fixed by buying an app, but it only fixed it for a day, then it came back. not sure what i can do. . 


You're getting this message from your BlackBerry World app?

Check your Settings (swipe down from the top bezel) to Settings > scroll down to Payment Options. Are those setup?


bbunyanngwiri wrote:

- email address: for some reason, when i get a reply to emails i have sent, the sender's name does not appear, only their email address but when i click on 'view contact' in the hub, it links to the contact in my address book. 


That's (oddly enough) normal... the incoming email will appear as the user has it set on their end.

I hope that can be fixed in an update.



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Contributor
Posts: 24
Registered: ‎05-27-2013
My Device: z10 OS v 10.1.0.2312
My Carrier: vodafone ireland

Re: small re-occurring bugs

thanks. yes, the payment options are set up. i have bought apps before so i know that they are present, and my blackberry ID is set up as well.
hm, so the user can set that? i did not know. i thought it was based on how the recipient has set it up.
Posts: 96,052
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: small re-occurring bugs


bbunyanngwiri wrote:

hm, so the user can set that? i did not know. i thought it was based on how the recipient has set it up.

I don't understand that line..  yes, the user sets the payment options.

Who is the recipient, of what?



1. If any post helps you please click the Like Button below the post(s) that helped you.
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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Contributor
Posts: 24
Registered: ‎05-27-2013
My Device: z10 OS v 10.1.0.2312
My Carrier: vodafone ireland

Re: small re-occurring bugs

Oops, my last reply was in reference to how email addresses appear in the hub. I was not aware that the sender can set that instead of the recipient 

Posts: 96,052
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: small re-occurring bugs

In most all email account setup there is a field to indicate how you want your email address to appear or what name to use. If that field is left blank, it will show the email address by default.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code