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BlackBerry® Z10

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New Contributor
Posts: 8
Registered: ‎05-16-2013
My Device: z10
My Carrier: zein

sms problem after installing 10.1.0.273,please help

I updated my software yesterday to Os 10.1.0.273 om my BlackBerry Z10 and after restart the device I could not open my sms or send ones.
how can I fix it without reinstall Software? Or how I can return to the previous software?

Thank you
Contributor
Posts: 20
Registered: ‎05-16-2013
My Device: Blackberry Z10
My Carrier: Vodafone

Re: sms problem after installing 10.1.0.273,please help

I am having a simiar problem. Since updating to 10.1.0273 I can view my SMS messages, but they are still showing as unread. Also, I have deleted one of the messages but it's still appearing in the hub. Any suggestions please?

New Contributor
Posts: 3
Registered: ‎05-16-2013
My Device: Z10
My Carrier: A1

Re: sms problem after installing 10.1.0.273,please help

Me too, I can't write and read my text messages.

 

I reset my Z10 to factory defaults and reinstall the firmware but that didn't help and thats a very big problem.

 

I hope there will be soon an Update.

 

Best regards

New Member
Posts: 1
Registered: ‎05-16-2013
My Device: BlackBerry z10
My Carrier: virgin mobile

Re: sms problem after installing 10.1.0.273,please help

I'm having this problem too, can't open or compose any sms. I'm not much of a techy so all I tried was restarting and that didn't work. Anyone know a quick fix?
New Contributor
Posts: 6
Registered: ‎05-15-2013
My Device: Z10
My Carrier: TELUS

Re: sms problem after installing 10.1.0.273,please help

As I wrote yesterday morning, i had the same problem. The only way I found to solve that problem is by reinstalling 10.1.0.273. It worked.

New Contributor
Posts: 3
Registered: ‎05-16-2013
My Device: Z10
My Carrier: A1

Re: sms problem after installing 10.1.0.273,please help

Here is my solution:

 

1) back up data over link software

2) factory reset on the device

3) check for updates on the device and a 10.1 application update was found

4) installing this update over the air (with link software it doesn't work)

5) restore backup

 

I hope this work also with your devices.

 

Best regards

New Contributor
Posts: 8
Registered: ‎05-16-2013
My Device: z10
My Carrier: zein

Re: sms problem after installing 10.1.0.273,please help

Re-installing the software solved the problem,, I tried to re install it via desktop but it didn't work so I use wifi and after restart the device sms and other applications like Skype worked perfectly.


Thanks
Contributor
Posts: 19
Registered: ‎05-03-2013
My Device: Blackberry Z10
My Carrier: Vodafone India

Re: sms problem after installing 10.1.0.273,please help

Hi All,

 

Is 10.1.0.273 worth installing or shall wait for new release..... I am in no hurry to use skype...

New Contributor
Posts: 3
Registered: ‎05-16-2013
My Device: Z10
My Carrier: A1

Re: sms problem after installing 10.1.0.273,please help

Good Morning!

Yesterday I updated six z10 devices because all devices had the reboot error and only my device had the text message error after the update.

never change a running system so if your bb work fine without errors and you dont need a feature from the new Version or have the time to fix the text error if it appears wait for a new release.

best regards
Contributor
Posts: 19
Registered: ‎05-03-2013
My Device: Blackberry Z10
My Carrier: Vodafone India

Re: sms problem after installing 10.1.0.273,please help

Thanks a lot for the feedback & reply...

 

Will wait for the new release...

 

Also, Line break fix is not done in the new release ....

 

Thanks for the reply... Will wait till the evening for more feedbacks...