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BlackBerry® Z10

New Member
Posts: 1
Registered: ‎03-08-2013
My Device: z10
My Carrier: vodacom za

software update keeps failing

hi ive been trying to update the software on my bbz10 and it keeps failing. has anyone come accross this screen. has anyone encountered the same problem. coz it downloads completely and then it fails when uploading to the phone it would seem.





Forums Advisor III
Posts: 1,430
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: software update keeps failing

Check to make sure your Blackberry ID account is active and registered on the phone. The phone requires mobile or WiFi access to install new software or make updates.


You can also install updates using the link software.


If this problem persists, contact Blackberry support. They may have to assist for you to do a complete OS re-load of the phone. This can be done with the Link software.

Jerry G.
Posts: 13
Registered: ‎10-15-2008
My Device: Not Specified

Re: software update keeps failing

I have the same issue. I have done the re-load of OS, lost all settings, re tried the update and get a sw update failed after the restart..