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BlackBerry® Z10

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Regular Contributor
Posts: 54
Registered: ‎06-19-2011
My Device: Z10 10.2.1.2102
My Carrier: 02

software upgrade

I have just upgraded software on my Z10 and lost all my contacts can anyone help
Forums Veteran I
Posts: 1,863
Registered: ‎12-23-2013
My Device: Z30, Z10
My Carrier: Vodacom

Re: software upgrade

[ Edited ]

Rogercox wrote:
I have just upgraded software on my Z10 and lost all my contacts can anyone help

Remove the battery, replace battery after a few minutes and reboot.

Regular Contributor
Posts: 54
Registered: ‎06-19-2011
My Device: Z10 10.2.1.2102
My Carrier: 02

Re: software upgrade

Tried that still no contacts showing.
Developer
Posts: 89
Registered: ‎02-10-2014
My Device: Q10SQN100-1
My Carrier: Bell Canada

Re: software upgrade

I suppose you didn't make a backup

Regular Contributor
Posts: 54
Registered: ‎06-19-2011
My Device: Z10 10.2.1.2102
My Carrier: 02

Re: software upgrade

Yes I did and I have restored to the back up still no contacts and I have noticed it wont let me add a new contact either.