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BlackBerry® Z10

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New Member
Posts: 2
Registered: ‎02-23-2013
My Device: BlackBerry Z10
My Carrier: o2

speaker glitch?

Hi, I just got my z10 a few days ago and today I encountered this glitch twice. There was no sound coming from my phone, I played videos, music, games, typing and I even tried calling my phone. There was no sound at all and it is on a normal mode, volume was maxed, and no blue tooth handset. I had to restart it to make it work normally. Is my handset a defective one?
Guru II
Posts: 21,623
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: speaker glitch?

It is a known issue. It happens when you get several messages that come in at once and try to play notifications for them all. It kills the sound altogether. Hopefully it will be fixed soon.

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New Member
Posts: 2
Registered: ‎02-23-2013
My Device: BlackBerry Z10
My Carrier: o2

Re: speaker glitch?

Can it be fixed through a software update?
Guru II
Posts: 21,623
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: speaker glitch?

It can. It just hasn't yet.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!