07-04-2013 08:03 PM - edited 07-04-2013 08:17 PM
I just got a BB Z10 and put my sim and start updating the software... first the bb download the software after that start installing. after finish installing it asked to restart and i press restart now. after few minutes still its in the same screen its shows" SOFTWARE UPDATE COMPLETE.... PREAPRING TO RESTART" i wait morethan one hour after that i connect the bb to my laptop still nothing is changing. after 2 hours i remove the battery and put it back, now the screen stuck abd showing oly blackberry logo....
really don't know what to do... can anyone can help me???
07-05-2013 12:36 PM
Sorry to hear about your issue. I would suggest you contact your point of sale for options. It sounds like something we wrong with the update.