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BlackBerry® Z10

New Contributor
Posts: 2
Registered: ‎04-16-2011
My Device: Bold 9700
My Carrier: teleg

stuck on 'preparing to restart' post software update

[ Edited ]

Dear All,

I just got a BB Z10 and put my sim and start updating the software... first the bb download the software after that start installing. after finish installing it asked to restart and i press restart now. after few minutes still its in the same screen its shows" SOFTWARE UPDATE COMPLETE.... PREAPRING TO RESTART" i wait morethan one hour after that i connect the bb to my laptop still nothing is changing. after 2 hours i remove the battery and put it back, now the screen stuck abd showing oly blackberry logo.... 


really don't know what to do... can anyone can help me??? 

Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: stuck on 'preparing to restart' post software update

Hello shinef


Sorry to hear about your issue. I would suggest you contact your point of sale for options. It sounds like something we wrong with the update. 



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