07-03-2013 09:08 PM
i asked for help earlier this week. i recieved a personal message to contact my service provider to open a case so that you can further assist me. in order to open a case at rogers they charge me. they further told me that this charge is because you charge them. as a loyal blackberry customer i as outraged that you would make me pay to fix a pronlem with your brand new device and operating system. do i have any other options? or am i going to have to switch to iphone and give up on my canadian phone maker? (or switch back to the touch bar phone that was awesome)
07-04-2013 08:50 AM
Who wants to charge you, Rogers or BBerry? Never heard of such a policy. I've spoken with both T-Mo and BBerry tech in the past w/o charge. Did you buy the phone from Rogers?
Rogers does not do any support for hardware or software, they will only do any kind of support if it is realted to the cell/cable service, anything else you are on your own with them