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BlackBerry® Z10

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Posts: 2
Registered: ‎04-21-2014
My Device: z10 STL100-2
My Carrier: globe telecom (Philippines)

the z10 stock browser of mine crashes very often


Hello,  previously i reported that the stock browser of my z10 crashes very often.

Finally here is an example of it.  

 

As I try to peruse the following article, clicking on this link crashes my browser repeatedly:

 

http://www.forbes.com/sites/kenkam/2014/08/01/sticking-with-blackberry-for-the-double/

 

Try to load this article on a z10 stock browser and let it sit there for a while and the browser will invariably come crashing before one finishes reading the article.

Hall of Famer III
Posts: 57,601
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: the z10 stock browser of mine crashes very often

Hello,

 

The first thing to check is your OS level:

  • Article ID: KB23393 How to check the model number and version of the operating system on a BlackBerry smartphone

If you are not on the most current version (10.2.1.3253), then the recommendation is to update to that via Sachesi, Link, or AutoLoader:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

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