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BlackBerry® Z10

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Contributor
Posts: 12
Registered: ‎09-14-2013
My Device: Z10 and Curve
My Carrier: Telus

Re: unable to connect to email servers

My Shaw is still giving me some issues with the outgoing, but I am sure I can figure that out with them.  My main concern is my work email.

 

The tool gave me the exact settings I am using and it said it was verified...weird huh?

 

All data is fine on the network and Wifi.

Highlighted
Contributor
Posts: 12
Registered: ‎09-14-2013
My Device: Z10 and Curve
My Carrier: Telus

Re: unable to connect to email servers

Actually, I stand corrected.  I thought the tool said validated, but it said validate.  I didn't click it originally.

 

There were 2 POPs with the same settings.  One was SSL on and one was off.  Both failed as undefined, but I don't understand that givent that it worked fine with the Curve, laptops, etc.  It also works fine with Androids and iPhones.

Contributor
Posts: 12
Registered: ‎09-14-2013
My Device: Z10 and Curve
My Carrier: Telus

Re: unable to connect to email servers

I decided to run the Shaw as well.  The POP validated and the SMTP validated, but it won't even let me put in the SMTP settings that did validate; saying it could not be contacted.

New Member
Posts: 453
Registered: ‎12-02-2009
My Device: Priv, Passport, iPhone 6s
My Carrier: Telus

Re: unable to connect to email servers

First thing -- as you have access to other Internet connected apps, the network doesn't appear to be the problem.

 

I've taken a look at Shaw's support site. Apparently they now support (and recommend) email via ActiveSync (listed there as Microsoft Exchange email).  Unless you particularly want POP email, Id suggest trying the ActiveSync setup.

 

Go to Accounts > Add Account > Advanced > Microsoft ActiveSync.

    Description: The name of this email account. (Example: Shaw email)

    Display Name: Your name (as it should be shown when you send an email)

    Username: Your @shaw.ca email address without the @shaw.ca

    Email Address: Your @shaw.ca email address

    Password: Your Shaw.ca email password

    Server Address: wm.shaw.ca

    (Port should fill in automatically as 443)

     Use SSL:  On

     Push:  On or off, depending on your preference.  (I prefer push.)

Then set your sync TimeFrame as desired. If you choose "forever", you may wish to be on a WiFi connection unless you have a generous data plan.

 

Once the account is confirmed, go to "Edit Folder Settings and choose what folders you wish to have synced to your device. (I select all.)

 

The ActiveSync method will give you the option to sync calendar and contacts as well.  Your email on device will now essentially mirror your email server.  Deleting on one deletes on the other; read/unread status is synced, etc.

 

Hope this helps.

Contributor
Posts: 12
Registered: ‎09-14-2013
My Device: Z10 and Curve
My Carrier: Telus

Re: unable to connect to email servers

I can't explain it, and neither can Telus, but with the original settings I had in there, it all of a sudden worked today.  Either the phone has/had a glitch, or Telus did not remove the BIS properly (thought they deny that possibility lol), but on the way to work, it just all of a sudden started kicking in, and seems to be holding.

 

Thank you so much for all of the help.  I hope it stays working and am looking forward to my new toy.  Smiley Happy

 

Sandy

New Member
Posts: 453
Registered: ‎12-02-2009
My Device: Priv, Passport, iPhone 6s
My Carrier: Telus

Re: unable to connect to email servers

Your very welcome, Sandy. Glad to hear your up and running. I'm sure you will enjoy your Z.
Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to connect to email servers

Excellent.

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