02-08-2013 11:30 PM
I've input the correct addresses, ports, encryption settings, etc and I can only get back: "the server is not responding"
Very frustrated, as my previous 4 blackberries could all be set up simply by inputting my username and password.
I really like my new phone but without email it is useless to me. I talked to Rogers tech support and they were unable to help. My IT guy doesn't have any suggestions and just says "we don't administer outside devices, talk to your wireless provider".
It's too late to return my phone so unless I can get the email running I think I might have to put it on ebay or something.
Does anyone have any suggestions?
02-08-2013 11:37 PM
Most likely it is a firewall issue with the servers where you work. If it is a big company, they may have done some security measures and the local IT people are not aware of this. It is not the first time I've seen this.
I would set up the local email rules in your office software to do a forward of all your incoming emails to a Gmail or some other address. Then you can IMAP or POP the email with your phone. This is actually a more secure way to handle this for both you and the company.
02-09-2013 01:06 AM
02-12-2013 07:32 PM
Our it manager has advised that the new blackberry is not compatible with our company email. I'm gutted... i was really enjoying this phone. i have to try to sell it because it's too late to give it back
02-12-2013 10:54 PM
02-12-2013 11:14 PM
Iphones and android devices will connect but the z10 will not. Our network won't respond to it. I'm able to read and respond to my work emails using k9 mail but the phone will not communicate with the network
02-12-2013 11:16 PM
02-13-2013 12:52 PM
I’ve got my email working but with one bug:
The outgoing server is attaching a spam warning to my message subjects.
To get it working we used port 143 for incoming with encryption off. For SMTP we used the home server, port 25, and encryption set to STLS. That was when it finally connected. When we tried to connect it with the smtp encryption turned to OFF, the server would reject it.
Once we connected with the STLS encryption enabled we went back in to the settings and turned the encryption back off and it still worked. But the spam label is still being attached.
05-08-2013 01:24 AM
I need some help. I was able to finally load our office email on my Z10. I am now able to get the outgoing to work (turned the enryption off) but still not able to get the inoming mail to come in. I tried to turn the enryption on and off, placed an INBOX on the path, and even changed the port from 143 to blank.
Have already consulted both our IT and my service provider and they can't give me an answer other than it should be enrolled in the BES (which by the way is not comaptible to the phone).
Need help on how to get the incoming mail to work.