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BlackBerry® Z10

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New Contributor
Posts: 9
Registered: ‎03-03-2012
My Device: Torch 9810
My Carrier: Rogers

unlocked phone but cannot receive pic text

Hi All,
I.won an unlocked BlackBerry z10, I just realized that I cannot receive pictures via text. I spoke with provider and they say apn is correct....anything else you can think of as the problem?
Forums Advisor II
Posts: 920
Registered: ‎04-01-2009
My Device: Z10 10.2.1.3247
My Carrier: T-Mo USA

Re: unlocked phone but cannot receive pic text

I assume this is happening with several contacts?  Is the problem both send and receive or just receive?  Which model phone are you using?  (SLT100-3 or?). 

New Contributor
Posts: 9
Registered: ‎03-03-2012
My Device: Torch 9810
My Carrier: Rogers

Re: unlocked phone but cannot receive pic text

It's both sending and receiving of picture texting. I have a BlackberryZ10.
New Contributor
Posts: 9
Registered: ‎03-03-2012
My Device: Torch 9810
My Carrier: Rogers

Re: unlocked phone but cannot receive pic text

What is SLT100-3? Where do I find this information ?
New Contributor
Posts: 9
Registered: ‎03-03-2012
My Device: Torch 9810
My Carrier: Rogers

Re: unlocked phone but cannot receive pic text

OK. Figured it out sorry bout that it us SLT100-3
Forums Advisor II
Posts: 920
Registered: ‎04-01-2009
My Device: Z10 10.2.1.3247
My Carrier: T-Mo USA

Re: unlocked phone but cannot receive pic text

Please share your solution?  Thanks

New Contributor
Posts: 9
Registered: ‎03-03-2012
My Device: Torch 9810
My Carrier: Rogers

Re: unlocked phone but cannot receive pic text

Sorry meant figured out what SLT meant. Still same problem Smiley Sad
Forums Advisor I
Posts: 715
Registered: ‎05-29-2011
My Device: BlackBerry®PRIV
My Carrier: EE. UK

Re: unlocked phone but cannot receive pic text

As it's text. It's a network issue. When setting up the phone. In hub, setting, text messages make sure you set up both sms and mms, you may have to click Advanced as well. I have a unlocked Device and it's ok. As when I send a pic in a text, it automatically becomes a mms
Craig Ashcroft Elite UK
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New Contributor
Posts: 9
Registered: ‎03-03-2012
My Device: Torch 9810
My Carrier: Rogers

Re: unlocked phone but cannot receive pic text

Hi All,

Had to wipe phone again and then it worked. Had to wipe the phone twice and had network support to help. In the wipe I lost the function to add mms info though..... could not add in user name etc....

I am now having trouble as I did back up and restore media and application data. Picture texting still works.... but I have no calendar nor contactsSmiley Sad Any way to find where it went and restore? I don't even know what I am supposed to be doing next work week!!!

L

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Forums Advisor II
Posts: 920
Registered: ‎04-01-2009
My Device: Z10 10.2.1.3247
My Carrier: T-Mo USA

Re: unlocked phone but cannot receive pic text

Sorry I misunderstood your earlier post.  Have you tried reloading the OS? 

 

http://crackberry.com/how-reload-os-blackberry-z10-or-blackberry-q10