03-18-2013 10:47 AM
hello i have tried to install the whatsapp platform on my z10 it will download but when its installing there will be error so, it cant and i have notinced that after subscribing the BIS for my z10 its not really working only if i put on my wifi then i can use and if i off it goes off so, i switch off the mobile service network den i run it on wiffi and it works what can i do?
am using Digi network am located in Malaysia
03-19-2013 12:05 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
What version of BlackBerry 10 software are you currently using? Go to Settings>About to get this information.
Whatsapp required OS version 10.0.10.648 to run. Also BIS is not available for BlackBerry 10, do you have a standard BlackBerry data plan with your network service provider?
I look forward to your reply.
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03-19-2013 07:02 AM
the version i hav is 10.0.10.82 and its said i have the latest version then my sub is based on the normal method we used to activate it