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BlackBerry® Z10

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Contributor
Posts: 12
Registered: ‎06-12-2012
My Device: pearl 9100
My Carrier: Rogers

why won't my BBM Video Chat work on wifi but it does work on my Rogers Network?

Hope someone has an answer. I can see the video icon for BBM while I have no wifi access but as soon as I am anywhere where I can access wifi connectivity, the icon disappears. Can anyone help with this.

?

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: why won't my BBM Video Chat work on wifi but it does work on my Rogers Network?

Hi tarashucal,

 

BBM video chat should only be available while connected to Wi-Fi due to the high data transfer. It sounds like this is working the other way around for you, is this correct?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

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Contributor
Posts: 12
Registered: ‎06-12-2012
My Device: pearl 9100
My Carrier: Rogers

Re: why won't my BBM Video Chat work on wifi but it does work on my Rogers Network?

Yes it will work for about 1 minute if I do a wife refresh then the icon disappears
Contributor
Posts: 12
Registered: ‎06-12-2012
My Device: pearl 9100
My Carrier: Rogers

Re: why won't my BBM Video Chat work on wifi but it does work on my Rogers Network?

Not wife but Wi Fi
Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: why won't my BBM Video Chat work on wifi but it does work on my Rogers Network?

Are you on your home Wi-Fi network or a public network?  When the icon disappears, are you still able to send BBM messages?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Contributor
Posts: 12
Registered: ‎06-12-2012
My Device: pearl 9100
My Carrier: Rogers

Re: why won't my BBM Video Chat work on wifi but it does work on my Rogers Network?

Does not work on any wifi connection, only when connected to network; and yes I can still send BBM messages even though icon disappears
Guru III
Posts: 32,126
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: why won't my BBM Video Chat work on wifi but it does work on my Rogers Network?


Cpt_Sweatpants wrote:

Hi tarashucal,

 

BBM video chat should only be available while connected to Wi-Fi due to the high data transfer. It sounds like this is working the other way around for you, is this correct?

 

Thanks.

 



Video over carrier signal does work for me and my wife, you do have to enable it though as it is turned off by default.

 




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Contributor
Posts: 12
Registered: ‎06-12-2012
My Device: pearl 9100
My Carrier: Rogers

Re: why won't my BBM Video Chat work on wifi but it does work on my Rogers Network?

You are correct