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BlackBerry® Z10

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Visitor
Posts: 1
Registered: ‎07-25-2013
My Device: Blackberry Bold 9900
My Carrier: M1

z10 BBM cannot sycn with other BB

I have a BB group and in it there are about 5 z10 users and 10 other BB made. The group did not face any problem of users cannot see their own messages or incorrect time show in the thread. About 3 weeks ago, one new user with BB Bold added in, however, his time was set wrongly. We've rectified it. But all z10 users still complained that after they've BB their info, they cannot view the messages on their unit. Some received current information but time stated in the info was 5hours later eg: message was BB at 8.30pm and message time stated was 1.30pm.

 

Please help as we required this to be rectified ASAP. Thank you!

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Retired
Posts: 42
Registered: ‎05-17-2013
My Device: Z10 9800 9900

Re: z10 BBM cannot sycn with other BB

Hey xex1833,

Welcome to the BlackBerry Support Community Forums.

Thanks for the question. There are many different possibilities as there are many users with different devices affected in the group. I suggest as a first step, to delete the BlackBerry Group and recreate. Now that the time issue with the one user has been rectified, the new group should not encounter this issue.

 

Let me know if you have any additional questions,

 

Cheers,

 

 

-WW

 

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