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BlackBerry® Z10

New Contributor
Posts: 6
Registered: ‎03-15-2013
My Device: z10
My Carrier: Telus

z10 BBM not allowing to change profile picture

In BBM my profile picture is not allowing me to choose from pictures located on my phone. It shows me the different folders but when I open them it is coming up blank. All of these pictures were transfered from a 9900, If I take a new picture on my phone it is available for my profile pic.

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: z10 BBM not allowing to change profile picture

Hey bkirkcolas,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Just to clarify did you transfer your SD card over from the BlackBerry Bold 9900?  If you did, when switching the avatar picture click on the replace picture and thenclick on the icon at the bottom left and make sure it is set to micro SD card and not device memory.  You may also need to browse through the BlackBerry folder and then camera folder and then the pictures will appear.


Let me know if you have any more questions.





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Posts: 16
Registered: ‎04-24-2013
My Device: Z10
My Carrier: Verizon

Re: z10 BBM not allowing to change profile picture

I dont even have that option when i open BBM, where is the option to change the pic. This was so much easier on the Storm, they really dropped the ball with this OS

Guru III
Posts: 32,143
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: z10 BBM not allowing to change profile picture

did you backup your media, format card in Z10 and move media back?


I had similar issue until i did the above and it took a few for it to index all my 1000s of pics too


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