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BlackBerry® Z10

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Contributor
Posts: 17
Registered: ‎04-08-2013
My Device: curve 9300
My Carrier: telus
Accepted Solution

z10 headphone jack

Hello, my headphone jack is all messed up, it only works with BlackBerry headphones, my beats by dre ear phones have to be rotated at the phone jack to "tune" in to my mp3. I have two wires for my beats neither work, neither does my stereo jack. Is this covered by a warranty? Or do I have to live with it for the next 2.5 years?
Thank you!
Developer
Posts: 173
Registered: ‎07-16-2013
My Device: BlackBerry Limited Edition Z10, BlackBerry Playbook
My Carrier: Idea

Re: z10 headphone jack

Thats probably because BlackBerry doesn't support those headphones.

Click on Like Button if I helped you. Accept As SolutionIf my response solved your problem.
Contributor
Posts: 17
Registered: ‎04-08-2013
My Device: curve 9300
My Carrier: telus

Re: z10 headphone jack

So only BlackBerry headphones work? That doesn't seem right. Beats are high quality and I've tried cheaper ones that also don't work.
So will you answer the question? Is a bad jack covered by warranty? Or is BlackBerry just terrible like that?
Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: z10 headphone jack

Beats should work, I use beats when I go for my morning run. Just contact Telus they can answer the question or you can just review the warranty itself.

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Regular Contributor
Posts: 74
Registered: ‎08-24-2013
My Device: Z10
My Carrier: Relaince

Re: z10 headphone jack

yes you may claim for changing for jack because jack is not external,
like battery and charger (have less warranty).
So go ahead and have jack changed. good luck.
Grv.
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Contributor
Posts: 17
Registered: ‎01-17-2011
My Device: Priv
My Carrier: Bell Mobility

Re: z10 headphone jack

I now have the same problem the last fews days.  Did you get the jack fixed?

New Member
Posts: 616
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: z10 headphone jack

I just got a set of beats and they work fine in my Z. The mic line works as well.
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
Contributor
Posts: 17
Registered: ‎04-08-2013
My Device: curve 9300
My Carrier: telus

Re: z10 headphone jack

I sent it in for warranty. through telus. apparently it has a one year warranty for it. 

dealing with p.o.s. 9320 for a loaner phone. Smiley Sad

Contributor
Posts: 17
Registered: ‎01-17-2011
My Device: Priv
My Carrier: Bell Mobility

Re: z10 headphone jack

tx, my warranty is still in effect and my trouble shooting has not solved problem. I will try to do the same.