06-18-2013 06:54 AM
My wife and I have a brand new Q10s. We have been getting the same problem as above. When we plug in a headset the audio alternates between the headset and the phone speakers. Occasionally the headphones do work but only through one earpiece and never both at the same time. This is really annoying, could you please give me a solution asap.
06-21-2013 07:50 PM
You know i am having the same problem. I found out in a week that it was switching from speaker to head set >> if you listen carefully you also hear a clicking sound....and the worst thing is that we are not getting any respond from BlackBerry>> i am plannning next to write to my three papers in my country and tell everyone the problem with Z10 and Q10... we deserve an answer from BB. Giving them a few more days.
06-22-2013 12:05 AM
08-06-2013 12:08 PM
I think people usually try that right away? No? Not trying to be sarcastic but I don't think thats not a viable response. Just click it in farther? I had this problem I took it into Verizon said "yea this happens to a lot of people not just Z10 users, we can't fix it so here is your new phone." I said what happened to cause this they said "they break" make sure you ALWAYS have insurance on your phone. ALWAYS pay the extra money. In addition it has a 1 year warrenty so within that year you can get a new one free of charge.
02-05-2014 08:28 AM
03-02-2014 01:26 PM
I had the same problem.. I tried to do something but I don't know if it will work for everyone.. I inserted the Earphone into the audio jack and just let the music play through the main speakers.. after that I press the answer button for about three seconds and the Voice command thing should pop up.. after that I just swiped up and tried to resume what I was playing, and Voila! it works for me now!
Hope it helps!
04-28-2014 10:16 PM
On my phone, the headphone jack seemed to be a little harder to push the headphones in than my wife's Z10. On hers, the final "click" came alot easier. On my, a little extra effort was needed to click it in. Verizon swapped out the phone for me, and the new one seems a lot more natural.
Regarding phone warranties, and electronics warranties in general, I would strongly advise against them for most people. Chances are, you are going to pay more in warranties than the devices you would get under warranty replacement. Plus, you will find that you take care of your device a little better when you don't have a "I'll just get a new one" frame of mind.
04-28-2014 10:23 PM
This case had ever experienced, I feel the need to push harder audio jack kemuian because it was used but everything works well. but in case you make sure in advance whether his jack in accordance with the size of the port. if it should be no problem