05-25-2013 01:13 PM
tried to unlock my z10 , it immediately showed attempt 6/10 , entered my password and nothing happened , didn't even show attempt 7/10 , carried on and nothing changed , tried entering any password again and again and nothing happened , still shows its 6/10 .
I'm receiving calls , emails ( can't see them as the phone is locked ) , all other notifications etc .
Tried connecting to my Mac but BB link wont work unless unlocking the device .
Tried restarting , took out battery , nothing .
Help please .
05-26-2013 08:10 PM
This is very unusual. I use a number of Z10's and other Blackberry phones and never seen this.
Did you try calling Blackberry support?
I would guess you have a backup of the phone. You can try to re-install the operating system, and then restore the phone. Hopefully the backup is not password corrupted.
It is possible you installed a third party software and that is causing your grief with the phone. I have seen some very weird problems caused by independently written third party software.
05-27-2013 07:02 AM
Thanks , my mind was in "auto mode" , I never noticed its asking me to enter "blackberry" , got this morning to the office , showed the phone to a friend ( iphone guy ) and he said "enter blackberry" at first I never understood what he's talking about , took a glance , entered blackberry , then my password and the phone is unlocked .