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BlackBerry® Z10

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New Contributor
Posts: 6
Registered: ‎07-12-2013
My Device: z10
My Carrier: verizon wireless

Re: z10 new message icon won't go away

No messages on the sim card. And the red asterisk is still there
Trusted Contributor
Posts: 132
Registered: ‎06-22-2013
My Device: Z10 (STL 100-2) -10.1.0.4181
My Carrier: Optus

Re: z10 new message icon won't go away

[ Edited ]

Could you start up the phone up with the sim removed then reboot it (without the sim in it) to confirm this please? An MMS download is triggered by an invisible sms. Also I don't know how a Z10 handles a Class 0 or 'Flash SMS' (They're the ones that popped straight up on your screen). The problem is that they can reside on the sim and can pop up on the next phone the sim's placed in. Cheers!

Disclaimer:
I know a little about lots of things,
yet not a great lot about those little-things.
Ultimately, I'm here to learn.
Posts: 95,527
Likes: 24,549
Solutions: 6,398
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 new message icon won't go away

is likely on to something here. Thank you.
 
And if all else fails and you STILL have a message notification on the icon, you can always try wiping and restoring your data.


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Trusted Contributor
Posts: 132
Registered: ‎06-22-2013
My Device: Z10 (STL 100-2) -10.1.0.4181
My Carrier: Optus

Re: z10 new message icon won't go away

 

 

 

 

 

 

Thanks, I'll be happy if this is the source of the issue and that a simple sim replacement will see the member's phone back to normal.

Smiley Happy

 

 

Disclaimer:
I know a little about lots of things,
yet not a great lot about those little-things.
Ultimately, I'm here to learn.