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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎04-24-2013
My Device: z10
My Carrier: virgin
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z10 no app world downloads and no bb id and no

Hi I'm new here. Just got my z10 2 days ago. I can't do anything with payment options, can't see my BlackBerry id and can't download from app world... not even free ones. Please help!
Posts: 95,495
Likes: 24,546
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 no app world downloads and no bb id and no

On your homescreen, swipe down from the top bezel to Settings > BlackBerryID.

 

Is that all entered correctly? This should have been required at your initial setup.



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New Contributor
Posts: 4
Registered: ‎04-24-2013
My Device: z10
My Carrier: virgin

Re: z10 no app world downloads and no bb id and no

Hi it is blank under the id... I did add it when I was setting up the phone and I was able to download a few things before the problem occurred.
Posts: 95,495
Likes: 24,546
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 no app world downloads and no bb id and no

Then you need to re-enter and setup the device again.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎04-24-2013
My Device: z10
My Carrier: virgin

Re: z10 no app world downloads and no bb id and no

Any idea how to reenter it? There are no options under the BlackBerry id. Do I have to do a security sweep? Thanks for your patients with me.
Posts: 95,495
Likes: 24,546
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 no app world downloads and no bb id and no

Yes, you will need to wipe and start over, as if setting up the device brand new.

 

How to perform a security wipe on a BlackBerry 10 smartphone  



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎04-24-2013
My Device: z10
My Carrier: virgin

Re: z10 no app world downloads and no bb id and no

Thank you... back to square one