07-12-2014 03:53 AM
hi guys, my z10 switched off due to low battery but when i charged it it came on to the point where the screen shows the blue blackberry sign for loading and it is stuck there, it has been two days now, i have removed the battery and then it starts all over again. and it takes hours to fully load but nothing happens when it eventually is fully loaded
can any one help me, the phone is only two months old
07-12-2014 10:35 AM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs. If it does not help, then increase the wait time in step 4 to 2 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!